A series of unfortunate situations

Dear Mr. Keats,

Thank you for your email of 25 July 2011.

Let me reiterate that I have clearly stated our position in my email dated to you on the 13th July 2011.

However disappointing this maybe to you, I would advise you to take this up with your booking agent (terms & conditions) in this instance.

I am sorry to say that I have to bring this unfortunate situation at an end now.

Sincerely

R*