Managing Director / CEO
Holiday Villa Hotels & Resorts
Dear Ms. Mavis Masri Azman,
I wish to draw your attention to an unacceptable booking experience I had at your London hotel earlier this month. I emailed Mr. B*, the deputy manager, to request a refund on July 13. He responded 12 days later, rejecting my request. Please see the email thread below.
I am writing to request a more positive response from you or your staff. If I don't receive a response by Monday, August 8, I will assume that you agree with Mr. B*'s assessment that Holiday Villa handled my booking appropriately, and that I will not receive a refund.
If this is so, I look forward to pursuing other action.
Sincerely,
Shane Keats
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