A cot is a cot, except when it's not

Dear Mr. d*,

Thank you for your courteous, although negative response to my request. I'd like to take the opportunity of your reply to offer several observations.

Contrary to your argument, a cot is only sometimes a crib. (Forgive my cheek, but I'm finding this entire thing a little silly today). Here's an easy to find definition of cot:

cot n.

1. A narrow bed, especially one made of canvas on a collapsible frame.

2. Chiefly British A crib.

http://www.thefreedictionary.com/cot

Here are the search results for the keyword "Cot." Not a crib in sight.

http://www.google.com/search?rlz=1C1CHFX_enUS435US435&sourceid=chrome&ie=UTF-8&q=cot

And here are those same search results for keyword "Cot" on Google.co.uk. Nothing but cribs as far as the eye can see.

http://www.google.co.uk/#sclient=psy&hl=en&site=&source=hp&q=cot&pbx=1&oq=cot&aq=f&aqi=&aql=&gs_sm=e&gs_upl=864l1136l0l1317l3l3l0l0l0l0l0l0ll0l0&bav=on.2,or.r_gc.r_pw.&fp=ecab6763be4ab2c&biw=1920&bih=936

So forgive me if I differ with your assessment that:

In any hotel operation , it is commonly understood that a cot that you had requested is a baby crib and it is meant for infants only. Your children were aged 9 and 12 years.

With regard to your assessment that Ms. A*'s actions were in accordance with your policy, I encourage you to revisit a policy which included the a variety of ill considered behavior including the following:

• Questioning my veracity that I'd booked a room for 4
• Promising me that the staff had previously fit a fold-up bed in the room, even though it had not been done and could not be done on July 8th
• Telling me she was unauthorized to make a decision herself about comping a room, but was also not able to reach someone who could, even though it was 8pm and she was staring at a tired family with two children looking for a place to rest their heads.
• Of yes, then she made the decision herself an hour later

Finally, I have no interest in pursuing legal action and I apologize if my words in my prior email suggested that. I should have been more explicit, which I will be now. I intend to share my story on Facebook, on TripAdvisor, on Booking.com and Consumerist.com. With luck, the story will spread and your hotel will earn the reputation it deserves.

Sincerely,